FAQ
Frequently Asked Questions. Need help? We're here for you.
Orders & Shipping
- How long does shipping take?
Orders are processed within 1–3 business days. Delivery typically takes 5–10 business days.
- Do you offer free shipping?
Yes, we offer free shipping to the United Kingdom and the United States.
- Will I receive a tracking number?
Yes, once your order has been shipped, you will receive a tracking link via email.
- Can I change or cancel my order?
Please contact us within 12 hours of placing your order. After this time, changes may no longer be possible.
Returns & Refunds
- What is your return policy?
We offer a 14-day return policy. Items must be unused, unworn, and in original condition.
- How do I return an item?
To start a return, contact us at info@takumiya.store with your order number.
- When will I receive my refund?
Refunds are processed once we receive and inspect the returned item.
Products & Sizing
- How do I choose the right size?
We recommend checking our size guide before ordering. If you are between sizes, choose the larger size.
- Are your products true to size?
Our items are designed with a modern fit. Please refer to the size guide for best accuracy.
Payments & Security
- Is my payment secure?
Yes, all payments are processed securely with encrypted checkout.
- What payment methods do you accept?
We accept major credit cards and other secure payment options.
Contact
- How can I contact you?
You can reach us at support@oliviajames-newyork.com
We respond within 24 hours.